Refund & Cancellation Policy — TripFounders UK LTD

Last Updated: [12 Dec 2025]

At TripFounders UK LTD, we aim to provide transparent and reliable travel assistance. Because we work with licensed travel suppliers and third-party ticketing providers, all refunds and cancellations must follow the policies of the issuing provider.

Please read the information below to understand how refunds and cancellations work when you request our services.

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✈ 1. Cancellation Policy

1.1 Cancellations Before Booking Confirmation

If you contact us to cancel your request before any booking is confirmed with a ticketing provider, no cancellation fees will apply.

1.2 Cancellations After Booking Confirmation

Once a booking has been completed with a third-party provider:

• Cancellations are subject to the fare rules, terms, and policies of the ticket-issuing provider.

• Some fares may be non-refundable, non-changeable, or subject to airline or supplier charges.

TripFounders UK LTD does not control these policies.

1.3 Service Fee

Where applicable, a service fee charged by TripFounders UK LTD for assistance is non-refundable, as it covers the time and support provided.

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💳 2. Refund Policy

2.1 Refund Eligibility

Refunds depend entirely on the rules of the airline or ticketing provider from whom the ticket was issued.

Refundable amounts may vary based on:

• Airline fare rules

• Type of ticket purchased

• Cancellation timing

• Provider’s refund conditions

2.2 Refund Processing Time

If a refund is approved by the airline or ticketing provider:

• Processing time may take up to 6–12 weeks, depending on the provider’s policies.

• TripFounders UK LTD will forward the refund to the customer as soon as we receive it from the provider.

2.3 Non-Refundable Services

The following are not refundable:

• Service fees charged by TripFounders UK LTD

• Non-refundable airline/ticket fares

• Add-on services after booking (baggage, seats, etc.), unless the provider permits refund

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🔁 3. Amendments & Changes

Changes to travel dates, names, or routes depend entirely on the ticket provider’s rules.

Additional charges or fare differences may apply as set by the provider.

TripFounders UK LTD will assist with the request but cannot guarantee approval.

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📩 4. How to Request a Refund or Cancellation

To request cancellation or a refund, please contact us:

📧 Email: support@tripfoundersuk.co.uk

📞 Phone: 0208 126 7171

Please provide:

• Full name

• Booking reference

• Date of travel

• Contact number

• Reason for request

We will contact the ticketing provider and inform you of the applicable rules and possible refund amounts.

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🛡 5. Important Notes

• TripFounders UK LTD is not an airline and does not have authority to override airline/provider policies.

• Refund and cancellation decisions are made by the ticketing provider/airline, not by us.

• We act as an independent travel assistance service, helping to liaise between the customer and the provider.

• All refunds are processed only after approval by the provider.

• We recommend reviewing all fare rules before finalizing a booking.